Service Scope

Core Service Components

Six primary service areas that form the foundation of our coordination work

Assembly Organization & Facilitation

We handle complete assembly coordination including owner notification systems, quorum verification procedures, agenda development, meeting facilitation, voting management, minute documentation, and decision recording. This includes your founding assembly and any subsequent meetings during our engagement period. We ensure all proceedings comply with Chilean condominium law and create documentation that withstands legal scrutiny.

Warranty Management System

We establish comprehensive warranty tracking including catalog creation of all construction guarantees, expiration date monitoring, inspection coordination, defect documentation protocols, claim submission management, and developer communication. This system protects your building's financial interests by ensuring no warranty claims expire unreported. We create accessible databases that outlast our engagement.

Administration Transition Coordination

We manage the handover from provisional to elected administration including financial record transfer, document organization, vendor contract review, service agreement evaluation, and knowledge transfer protocols. We bridge the gap between developer control and resident governance, ensuring nothing falls through the cracks during transition.

Committee Formation & Training

We support your elected committee through role clarification, responsibility documentation, decision-making frameworks, meeting management training, financial oversight education, and conflict resolution guidance. We provide ongoing advisory support as your committee encounters new situations and develops operational competence.

Legal Compliance Framework

We ensure your building meets all regulatory requirements including bylaw adoption, financial transparency systems, meeting protocol establishment, record-keeping procedures, and regulatory compliance verification. We create systems that protect your community from legal exposure and establish governance legitimacy.

Communication Infrastructure

We help establish effective communication channels including notification systems, document sharing platforms, meeting announcement procedures, feedback mechanisms, and information archiving. We adapt communication methods to your community's demographics and preferences, ensuring accessibility for all residents.

Detailed Deliverables

Tangible outputs you receive throughout our engagement

Documentation Package

You receive comprehensive documentation including assembly minutes, election records, adopted bylaws, procedure manuals, committee role descriptions, vendor contact lists, warranty catalogs, financial record templates, communication protocols, and a complete handover document. All documentation is organized, accessible, and designed for ongoing reference.

Warranty Tracking System

We deliver a complete warranty management database including all construction guarantees with expiration dates, inspection schedules, defect documentation, claim submission records, and developer correspondence. This system includes automated expiration alerts and clear procedures for ongoing maintenance after our engagement concludes.

Committee Training Materials

Your committee receives comprehensive training materials including role-specific guides, decision-making frameworks, meeting management templates, financial oversight procedures, conflict resolution protocols, and reference resources. These materials support ongoing committee effectiveness beyond our direct involvement.

Operational Manual

At engagement conclusion, you receive a comprehensive operational manual documenting all established procedures, systems, contacts, and protocols. This manual serves as your building's institutional memory, ensuring knowledge transfer to future committees and preventing operational disruption during leadership transitions.

What's Included in Our Fee

Our fixed-price engagement includes all coordination activities, documentation, training, and advisory support for twelve months. There are no hourly billing, no surprise charges, and no additional fees for reasonable scope adjustments.

You receive unlimited email and phone support, scheduled meetings as needed, emergency consultation availability, and all documentation in digital and physical formats. Our pricing structure creates budget certainty and aligns our incentives with your building's success.

Financial planning documents and calculator

What's Not Included

We coordinate governance and transition processes—we don't provide day-to-day property management. Ongoing maintenance, vendor management, financial administration, and routine operations remain the responsibility of your building administrator.

We also don't provide legal representation, financial auditing, engineering services, or architectural consultation. When specialized expertise is needed, we help you identify and engage appropriate professionals. Our role is coordination, not replacement of specialized service providers.

Building maintenance worker inspecting systems

Service Customization

How we adapt our standard scope to your building's specific needs

Building Size Adjustments

Smaller buildings receive more intensive per-unit attention while larger buildings benefit from scaled systems and processes. We adjust our coordination intensity to match your building's complexity and resident count.

Complexity Factors

Buildings with mixed-use components, multiple towers, phased construction, or unusual governance structures receive customized coordination approaches that address specific challenges beyond standard residential buildings.

Timing Flexibility

While we recommend engagement within three months of handover, we can begin coordination at any point during the first year. Late-start engagements focus on addressing accumulated issues and establishing forward-looking systems.

Engagement Process

How we initiate and structure our coordination relationship

Initial Consultation

We begin with a consultation to understand your building's situation, discuss your specific challenges, and explain how our coordination approach applies to your circumstances. This conversation is exploratory and creates no obligations.

Proposal Development

Following consultation, we develop a detailed proposal outlining scope, deliverables, timeline, and pricing specific to your building. This proposal includes our assessment of your situation and recommended coordination priorities.

Agreement & Kickoff

Upon acceptance, we formalize our engagement through a clear service agreement and schedule our kickoff meeting. We establish communication protocols, introduce ourselves to key stakeholders, and begin our discovery phase.

Active Coordination Period

We execute our coordination roadmap through regular meetings, ongoing communication, and systematic progress toward established milestones. You receive consistent updates and have continuous access to our team.